The Mind Of George Show

Your Customer Journey Never Has a Finish Line

Episode Notes

In this solo episode, I talk about one of my favorite topics: customer journey. I break down the "Triangle of Death"—the three biggest mistakes businesses make when creating customer journeys—and, more importantly, how to fix them. 

Whether you're trying to attract clients, retain them, or get them the best results, this episode is a must-listen. You'll walk away with practical strategies to create trust, connection, and consistency in your customer interactions.

If you've ever wondered how to create an exceptional experience for your clients that keeps them coming back and referring others, this is the episode for you.

Key Strategies to Optimize Your Customer Journey

• Close the Zone of Doubt: Avoid leaving your customers wondering. Communicate early and often to close any gaps in trust.
• Focus on Them, Not You: Replace "I" with "you" in your messaging to empower clients and keep the focus on their results.
• Ditch the Firehose: Deliver your customer journey bite by bite. Too much information at once creates overwhelm.
• Iterate and Adjust: Customer journeys require ongoing updates to stay effective. Be willing to adapt as needed.

If this episode resonated with you, let’s connect! Follow me on Instagram @itsgeorgebryant, where I share daily tips and insights on creating powerful customer journeys and scaling your business.

Also, if you're ready to take your customer journey to the next level, join me for my upcoming event in Montana. It’s a small, intimate gathering designed to personalize your strategy and build relationships that last. Tickets are limited, so DM me "event" or visit mindofgeorge.com/event to secure your spot. See you there!

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We weren’t meant to do this alone… Whether it be business, relationships, or life. This is why this is an invitation for you…to join us inside the Relationships Beat Algorithms Alliance!!!

Click here for a summary of the Alliance because if you're coming here into the show notes, there's a good chance you already know! ;)

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We’ve made it easy to see George’s top 10 book recommendations! Click here to find George’s top 10 recommended books for mindset, customer journey, and relationships. 

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Questions or comments about the episode? I’d love to hear from you! Send me a DM over on Instagram @itsgeorgebryant or pop on over to our free Facebook community, Relationship Beat Algorithms. 

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Links not showing? Hop on over to our podcast blog, mindofgeorge.com/podcast for all the links from the show notes.

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What do we talk about in this episode?

[00:00:00] Introduction to the "Triangle of Death"
[00:04:00] Mistake #1: The Zone of Doubt
[00:10:00] Mistake #2: The Inverse Journey
[00:15:00] Mistake #3: The Firehose Effect
[00:21:00] Prioritizing Customer Journey Improvements
[00:23:00] Invitation to Montana Event