How do you empower your team to own outcomes to maximize your company result? And the hacks on how to connect with your best customers and make more of them.
In this chat about the nitty-gritty of business, I spill the beans on facing financial challenges head-on. It's like driving blindfolded without knowing the numbers – a snowball effect waiting to happen. Having a solid team is crucial since no one can keep tabs on every single detail. Emotional ties with the numbers can lead to impulsive actions, so having a trusted perspective is gold. I've learned to embrace a "pause period" before making decisions, ensuring a thoughtful approach.
Switching gears to health, I emphasize the impact of blue light on entrepreneurs. Staring at screens messes with cortisol levels and can lead to adrenal fatigue. Wearing blue light blockers has been a game-changer for me, promoting better sleep, reduced stress, and improved overall well-being.
When it comes to productivity, I stress the importance of setting your agenda. Don't let others dictate your day; prioritize tasks and stick to your routine. Process and routine eliminate ambiguity, providing a clear path to success. Personal connection with customers is non-negotiable. Great customer support not only keeps customers happy but also provides valuable insights. Verbatim customer feedback is gold – don't summarize, capture their exact language. Building deep relationships with customers is the real secret sauce; they become your brand advocates, contributing significantly to word-of-mouth marketing.
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If you have any questions or comments about the episode, I’d love to hear from you! Send me a DM over on Instagram @itsgeorgebryant or pop on over to our free Facebook community, Relationship Beat Algorithms.