This episode is about how to initiate conversation with customers who you haven't talked to or responded to in a while. You'll learn how to "take it on the chin," and renegotiate the relationship to either earn their trust & initiate a new customer journey, or for them to identify that this isn't right for them, but they still love you in the process. Either way is a win for you.
In this episode, you'll discover a powerful strategy for re-engaging with clients at scale, particularly if you're concerned about losing them along the way. George dives into a question from Alex about reconnecting with clients, emphasizing the significance of a direct and honest approach.
By listening, you'll learn the art of crafting an email that openly acknowledges any lapses in communication, expresses genuine remorse, and outlines a renewed commitment to your clients. George's advice highlights the importance of authenticity and provides actionable steps, including the offer of a free call to demonstrate your sincere dedication to their support. If you're looking for practical insights on transparent client re-engagement, this episode is packed with valuable lessons and actionable strategies just for you.
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If you have any questions or comments about the episode, I’d love to hear from you! Send me a DM over on Instagram @itsgeorgebryant or pop on over to our free Facebook community, Relationship Beat Algorithms.